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Event Chairs

Conference Chair

Markus Helfert
Dublin City University

Brief Bio
Markus Helfert is Director of the Business Informatics Group at Dublin City University, and an Assoc. Prof. in Information Systems at the School of Computing, Dublin City University (Ireland). He is a Principle Investigator at Lero – The Irish Software Research Centre and the Adapt Research Centre at Dublin City University. His research is centred on Smart Cities and IoT based Smart Environments and includes research areas such as Service Innovation, Smart Services, FinTech, Data Value, Enterprise Architecture, Technology Adoption, Analytics, Business Process Management. He advises several small and medium sized Enterprise in relation to Innovation and IT Management. Markus Helfert has authored more than 200+ academic articles, journal and book contributions and has presented his work at international conferences. Helfert has received national and international grants from agencies such as European Union (FP7; H2020), Science Foundation Ireland and Enterprise Ireland, and is the Project coordinator of two large H2020 Projects: PERFORM ... More >>


Program Chair

Chiara Francalanci
Politecnico di Milano

Brief Bio
Chiara Francalanci is professor of information systems at Politecnico di Milano. She has a Master's Degree in Electronic Engineering and a Doctorate in Information Engineering both from Politecnico di Milano. As part of her post doctoral studies, she worked for two years at the Harvard Business School as a Visiting Researcher where she graduated in Management of the Information Systems Resource. She has over 15 years of experience in applied research and consulting. She has published on top international outlets on IT management and cost-oriented IT design, has led several national and international research proj ects, and has broad consulting experience. ... More >>